Order Fulfillment & Administration Associate (A3-A4)

About PATI Group

PATI Group is transforming the e-commerce industry with a focus on high-quality dietary supplements. In just one year, we achieved an impressive 500% growth in the U.S. market. Our goal is to become Vietnam’s leading dietary supplement brand by 2026, helping customers enhance their physical, mental, and cognitive well-being.

We are looking for a motivated and detail-oriented Order Fulfillment & Administration Associate to enhance our operations by ensuring detailed administration support, efficient order processing, and continuous process improvements. This role offers a unique opportunity to contribute to a fast-growing company by optimizing fulfillment, strengthening supplier relationships, and delivering outstanding customer experience.

How We Measure Success

  • Order Processing Efficiency: Ensure all orders are processed and fulfilled on time, minimizing delays and disruptions.

  • Inventory Accuracy: Maintain up-to-date inventory reports on a weekly basis, including action plans to prevent stock discrepancies and fulfillment issues.

  • Problem Resolution: Resolve 100% of order-related issues (e.g., shipment delays, damaged goods) within 24 hours of identifying the problem.

  • Administration Management: Ensure all order confirmations, purchase orders (POs), and supplier contracts are reviewed thoroughly for accuracy, consistency, and compliance before approval.

  • Administration Management: Support the Customer Success & Order Fulfillment Manager in reviewing & ensuring all order-related documents, including order confirmations, purchase orders (POs), and supplier contracts, to ensure accuracy, consistency, and compliance before getting approval by the CEO.

Team Management

  • Reports to: Customer Success & Order Fulfillment Manager

  • Career Path: Potential promotion to a Customer Success & Fulfillment Team Leader based on performance and innovation impact.

  • Team Vision 2025: Working as part of our customer-centric Customer Success & Fulfillment team, you will collaborate with Customer Success associates to create a seamless order experience for our customers by ensuring efficient fulfillment operations and smooth issue resolution.

Essential Roles and Responsibilities

Order Fulfillment

  • Process daily orders and ensure accurate shipments.

  • Work with CS and suppliers to resolve order-related issues.

  • Track shipments and address delays or discrepancies.

Supply Chain Administration

  • Support administrative tasks in supply chain operations.

  • Prepare and manage shipping documents, delivery records, and customs paperwork.

  • Coordinate with 3PL partners for smooth logistics.

Inventory Management Support

  • Assist in monitoring stock levels and preventing shortages or overstocking.

  • Maintain accurate inventory records and align stock with sales trends.

Data Analysis & Reporting

  • Analyze logistics and sales data to improve efficiency.

  • Generate reports on stock levels, shipment status, and logistics performance.

  • Provide insights for process improvements in fulfillment and demand planning.

Core Competencies

  • Attention to Detail: Ability to manage multiple orders, documents, and inventory records with precision.

  • Data-Driven Decision-Making: Ability to analyze reports and suggest operational improvements.

  • Process Optimization: Strong problem-solving skills to enhance supply chain efficiency.

  • Collaboration & Coordination: Work effectively with suppliers, logistics providers, and internal teams.

Behavioral Traits

  • Proactive & Solution-Oriented: Takes initiative to solve logistics and order issues efficiently.

  • Strong Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

  • Analytical Mindset: Uses data to drive decisions and continuously optimize processes.

  • Resilience & Adaptability: Thrives in a fast-paced, dynamic environment with evolving supply chain needs.

Your Credentials

  • Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

  • Experience: Minimum 3 years of experience in logistics, supply chain management, administration or fulfillment operations, preferably in E-commerce, FMCG, or Retail.

  • Language Proficiency: Good command of English (both written and spoken).

  • Technical Skills:

    • Proficiency in Excel, Google Sheets, and ERP/Inventory Management Software.

    • Knowledge of logistics processes, transportation methods, and supplier coordination.

    • Experience working with 3PL partners and fulfillment centers is a plus.

Compensation and Benefits

  • Compensation: 11,000,000 - 17,500,000 VND/month + incentive based on performance (negotiate).

  • Career Growth: Fast-track promotion opportunities, including a path to Team Leader.

  • Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.

  • Workplace Culture: Join a dynamic, innovation-driven environment focused on employee success.

  • Additional Benefits: Social insurance, statutory leave, and team-building activities.

Working Conditions

  • Location: On-site, 18A Street No. 38, An Khanh Ward, Thu Duc, Ho Chi Minh, Vietnam.

  • Hours:

    • Monday - Friday: 8:30 AM - 6:00 PM.

    • Saturday (Culture Day): 6:30 AM - 12:00 PM. We spend morning on running and reviewing our week.

🚀 APPLY HERE

(Make sure you have read and agreed to our working location and hours, including working on Saturday mornings.)