Order Fulfillment & Administration Specialist (A2-A3)
About PATI Group
PATI Group is transforming the e-commerce industry with a focus on high-quality dietary supplements. In just one year, we achieved an impressive 500% growth in the U.S. market. Our goal is to become Vietnam’s leading dietary supplement brand by 2026, helping customers enhance their physical, mental, and cognitive well-being.
Job Summary
Are you a detail-oriented, organized person, who love seeing things run smoothly from A to Z?
We’re looking for an Order Fulfillment & Administration Specialist, who can help us deliver seamless order processing, accurate documentation, and efficient supplier coordination.
Join PATI GROUP to be part of a fast-growing global eCommerce team where your work directly impacts customer satisfaction and operational excellence.
Essential Roles and Responsibilities
Order Processing
Process daily orders and ensure accurate shipments.
Work with CS and suppliers to resolve order-related issues.
Track shipments and address delays or discrepancies.
Supply Chain Administration
Support administrative tasks in supply chain operations.
Prepare and manage shipping documents, delivery records, and customs paperwork.
Coordinate with 3PL partners for smooth logistics.
Inventory Management Support
Assist in monitoring stock levels and preventing shortages or overstocking.
Maintain accurate inventory records and align stock with sales trends.
Your Credentials
Experience: Minimum 1 year of experience in logistics, supply chain management, administration or fulfillment operations (preferably in E-commerce, FMCG, or Retail).
Language Proficiency: Good command of English (both written and spoken).
Technical Skills:
Proficiency in Excel, Google Sheets, and ERP/Inventory Management Software.
Knowledge of logistics processes, transportation methods, and supplier coordination.
Experience working with 3PL partners and fulfillment centers is a plus.
Core Competencies
Attention to Detail: Ability to manage multiple orders, documents, and inventory records with precision.
Data-Driven Decision-Making: Ability to analyze reports and suggest operational improvements.
Process Optimization: Strong problem-solving skills to enhance supply chain efficiency.
Collaboration & Coordination: Work effectively with suppliers, logistics providers, and internal teams.
Behavioral Traits
Proactive & Solution-Oriented: Takes initiative to solve logistics and order issues efficiently.
Strong Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Analytical Mindset: Uses data to drive decisions and continuously optimize processes.
Resilience & Adaptability: Thrives in a fast-paced, dynamic environment with evolving supply chain needs.
Compensation and Benefits
Compensation: 9,000,000 - 15,000,000 VND/month + incentive based on performance (negotiate).
Career Growth: Fast-track promotion opportunities, including a path to Team Leader.
Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences.
Workplace Culture: Join a dynamic, innovation-driven environment focused on employee success.
Additional Benefits: Social insurance, statutory leave, and team-building activities.
Team Management
Reports to: Order Fulfillment Manager
Career Path: Potential promotion to a Order Fulfillment Team Leader based on performance and innovation impact.
Team Vision 2025: Working as part of our customer-centric Customer Success & Fulfillment team, you will collaborate with Customer Success associates to create a seamless order experience for our customers by ensuring efficient fulfillment operations and smooth issue resolution.
Working Conditions
Working Location: On-site, 18A Street No. 38, An Khanh Ward, Thu Duc, Ho Chi Minh, Vietnam.
Working Hours:
Monday - Friday: 8:30 AM - 5:30 PM, with a 1-hour lunch break.
Saturday (Culture Day): 6:30 AM - 12:00 PM. We kick off Saturdays with team runs and weekly reflections - mind, body, and momentum aligned.
🚀 APPLY HERE
(Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.)