Fresher Order Fulfillment & Admin

I. GENERAL INTRODUCTION

This is an ideal starting point for young individuals who are meticulous, love precision, and want to kickstart their careers in the International E-commerce industry. At PATI, Fulfillment is not just about working with Excel; it’s about working for customer satisfaction.

II. JOB DESCRIPTION

1. Order Processing & Admin (60%):

• Precise Execution: Export order files, filter duplicate orders, check for invalid addresses, and upload tracking numbers to Shopify/PayPal/Stripe.

• Inventory Management: Reconcile daily inventory data with logistics partners (3PL).

• Data Administration: Continuously work with spreadsheets (Excel/Google Sheets) to manage product flow.

2. Customer Service (CS) Support (40%):

• Direct Customer Support: Be trained to respond to basic tickets (order tracking inquiries, product information, etc.) during assigned shifts.

• Internal Coordination: Provide accurate shipping information to Senior CS to resolve complaints.

III. JOB REQUIREMENTS

• Personality: Absolute attention to detail. You are someone who feels uncomfortable seeing a misaligned cell in Excel. Patient and resilient with repetitive daily tasks.

• Attitude: Hardworking, honest, and eager to learn. No task is too small.

• Computing Skills: Proficient in Excel/Google Sheets (Mastery of basic data processing functions: VLOOKUP, IF, Filter, etc.).

• English: Good (Strong reading comprehension to verify international addresses and use email templates for customer responses).

IV. COMPENSATION & BENEFITS

• Income: Competitive base salary starting from 10,000,000 VND (negotiable based on capability). You have the right to value yourself and negotiate with us.

• Structured Training: Direct guidance from Senior Leads on international standard E-commerce operational processes.

• Development Roadmap: Opportunity to become an official employee and advance to Senior positions after 6–12 months.

• Comprehensive Benefits: Social Insurance, Bao Viet Health Insurance (Green Card), bi-annual company trips, and full holiday/birthday bonuses.

V. ADDITIONAL INFORMATION

• Recruitment Process: To ensure we find the right “Builders” for our x20 goal, our process includes:

  • Round 1 - Application & Technical Challenge: After submitting your CV (with Portfolio attached), you will receive a technical challenge.

  • Round 2 - In-depth Interview: A discussion regarding technical expertise and cultural fit with PATI’s management team.

  • Round 3 - Founder’s Table: Direct strategic discussion with the CEO.

• Working Conditions:

  • Time:

    • Monday - Friday: 8:30 AM - 5:30 PM, with a 1-hour lunch break.

    • Saturday (Culture Day): 6:30 AM - 09:00 AM. We kick off Saturdays with team runs and weekly reflections - mind, body, and momentum aligned.

  • Location: PATI Group Office – Ho Chi Minh City.

  • Note: This is a full-time, onsite position to ensure the highest speed of coordination.