Chief Technology Officer (CTO)

About PATI Group

PATI Group is redefining growth in the e-commerce industry. Specializing in dietary supplements, we achieved a 500% increase in sales within just one year in the U.S. market. Our mission? To become Vietnam’s leading dietary supplement company by 2026, inspiring customers to optimize their physical, mental, and intellectual potential.

Job Summary

To stay ahead of the curve, we are building a future-focused team. We are seeking a visionary Chief Technology Operations (CTO) to drive technology excellence and operational scalability across our fast-growing e-commerce business. This role is mission-critical in ensuring Revenue Growth & Scaling and Competitive Advantage Through Personalization.

The CTO will ensure stability, security, and innovation of all tech platforms, while championing cutting-edge AI and automation to keep us ahead of the curve.

Essential Roles and Responsibilities

• E-commerce Platform & Integration Support

  • Oversee and escalate issues across our e-commerce stack (Shopify, Pixels, OMS).

  • Ensure error-free checkout, promotions, and third-party app integrations to safeguard conversion.

• Technical Escalation, Incident Response & Internal Systems Support

  • Act as the escalation point for Tier 1–3 issues across systems, devices, and applications.

  • Lead root cause analysis, permanent fixes, and documentation to prevent recurrences.

  • Respond rapidly to incidents and coordinate cross-team solutions.

• Security Monitoring & Access Control

  • Enforce IT security protocols: role-based access, MFA, endpoint protection, and incident response.

  • Proactively monitor vulnerabilities and coordinate with relevant teams to resolve them.

• Cross-Platform Systems Integration

  • Lead IT projects involving CRM, OMS, internal dashboards, and automation workflows.

  • Optimize integrations for performance, reliability, and scalability.

• Business Continuity & Outage Management

  • Investigate, log, and resolve outages affecting customer experience or internal productivity.

  • Manage office infrastructure (Wi-Fi, VPN, network hardware).

  • Deliver RCA documentation and implement preventive infrastructure improvements.

Skills and Qualifications

Core Competencies

• Strong proficiency in front-end technologies: HTML5, CSS3, JavaScript (ReactJS/NextJS), TypeScript.

• Track record of technical excellence,…, achievements in math/CS contests (IOI, ACM-ICPC, etc.).

• Hands-on experience with AI tools/applications (context engineering, vibe coding, MCP, Cursor, Claude Code).

Behavioral Traits

• Innovative Problem-Solver: Passion for identifying inefficiencies and building creative, tech-driven solutions.

• Proactive Learner: Eagerness to stay updated with the newest trends in AI and automation.

• Collaborative Leader: Strong interpersonal skills to influence and align cross-functional teams.

• Detail-Oriented Visionary: Balance strategic thinking with flawless execution.

Your Credentials

• Education: Degree in Computer Science or related fields; ideally from University of Science & Technology or reputable foreign universities.

• Experience: Minimum 5 years of proven experience in a managerial technology role.

• Solid background in Computer Science / Software Engineering.

Compensation and Benefits

• Compensation: Competitive salary (negotiable) + performance bonuses up to 10 months’ salary based on results.

• Career Growth: Fast-track promotion opportunities in a scaling organization.

• Professional Development: Access to cutting-edge AI/automation training and conferences.

• Workplace Culture: Fast-paced, data-driven environment that values innovation, wellness, and radical ownership.

• Benefits: Social insurance, statutory leave, wellness stipend, and regular team-building retreats.

General Information

• Employee Type: Full-time, On-site

• Report directly to: CEO

• Working Hours:

  • Monday - Friday: 8:30 AM - 5:30 PM, with 1-hour lunch break.

  • Saturday (Culture Day): 6:30 AM - 9:00 AM. We kick off Saturdays with team runs and weekly reflections - mind, body, and momentum aligned.

• Working Location: 18 Street No. 38, An Khanh Ward, Ho Chi Minh, Vietnam.

🚀 APPLY HERE

(Make sure you have read and agreed to our working location and hours, including working on Saturday mornings.)